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Warranty

Standard Limited Warranty – 1 Year

Warranty Period

ConnectPhone Ltd. warrants that ConnectPhone Ltd.'s Connect handsets are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase by the first consumer purchaser and continuing for 1 year after that date.
This Limited Warranty covers the Product for warranty service only within the country where the Product was originally purchased and only covers Products purchased as new.

ConnectPhone Ltd.'s Obligations

During the applicable warranty period, provided the Product is returned in accordance with the terms of this Limited Warranty, ConnectPhone Ltd. will repair or replace the Product, at ConnectPhone Ltd.'s sole option, without charge. ConnectPhone Ltd. may, at ConnectPhone Ltd.'s sole option, use rebuilt, reconditioned, or new parts or components when repairing any Product, or may replace the Product with a rebuilt, reconditioned or new Product. All repaired/ replaced Products will be warranted for a period equal to the remainder of the original Limited Warranty on the original Product. All replaced Products, parts, components, boards and equipment shall become the property of ConnectPhone Ltd. Except to any extent expressly allowed by applicable law, transfer or assignment of this Limited Warranty is prohibited
Replacement parts or products are warranted to be free from defects in materials and workmanship for Thirty (30) days or for the remainder of the Limited Warranty Period, whichever is longer.

Warranty Coverage

This Limited Warranty is conditioned upon proper use of the Product. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; (b) scratches, dents and cosmetic damage, (c) defects or damage resulting from excessive force or use of a metallic object when pressing on a touch screen; (d) equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible; (e) ordinary wear and tear; (f) defects or damage resulting from the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by ConnectPhone Ltd; (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by ConnectPhone Ltd; (h) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; (i) defects or damage resulting from cellular signal reception or transmission, or viruses or other software problems introduced into the Product. This Limited Warranty covers batteries only if battery capacity falls below 50% of rated capacity or the battery leaks, and this Limited Warranty does not cover any battery if (i) the battery has been charged by a battery charger not specified or approved by ConnectPhone Ltd. for charging the battery; (ii) any of the seals on the battery are broken or show evidence of tampering; or (iii) the battery has been used in equipment other than the ConnectPhone Ltd. phone for which it is specified.
The warranty is ceased if the product is damaged by accident, misuse, abuse, unauthorized repair, hardware or software modification, tempering, improper safe keeping, failure to following instructions, environmental & atmospheric disturbances, and Force Majeure (such as flood, fire, war, etc.).

What must you do to obtain warranty service?

To obtain service under this Limited Warranty, you must return the Product to an authorized service facility in an adequate container for shipping, accompanied by the sales receipt or comparable proof of sale showing the original date of purchase, the serial number of the Product and the seller's name and address.

Limits on ConnectPhone Ltd.'s liability

No agent, employee, dealer, representative or reseller is authorized to modify or extend this Limited Warranty or to make binding representations or claims, whether in advertising, presentations or otherwise, on behalf of ConnectPhone Ltd. regarding the Products or this Limited Warranty.
ConnectPhone Ltd. makes no warranties or representations, as to the quality, capabilities, operations, performance or suitability of any third-party software or equipment used in conjunction with the product, or the ability to integrate any such software or equipment with the product, whether such third-party software or equipment is included with the product distributed by ConnectPhone Ltd. or otherwise.

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